August 11, 2008 – GE Healthcare today announced its 10,000th InSiteExC remote connection upon delivery and installation of a LOGIQ e ultrasound unit to Shoals Surgical Group in northwest Alabama.
InsiteExC's digital connectivity offers customers access to automated resolution of service and applications issues, delivering efficient assistance for equipment repair and on-demand clinical applications support. It provides customers with peace of mind through faster e-service requests. With the customer's permission, GE Live Assist experts use InSiteExC to connect into the system to diagnose and often fix a problem, as well as notify frontline field service teams before repairs are needed, maximizing uptime and performance.
InSiteExC is enabled in other GE Healthcare products including ultrasound, lunar bone mineral densitometry equipment and products within the monitoring solutions and diagnostic cardiology and invasive cardiology lines.
"We're happy to be the 10,000th GE customer to utilize InsiteExC and look forward to using it to enhance our technological edge with this product. Our vein practice is totally dependent upon all the hardware working correctly so this is essential to our success," said Elaine Brooks, CMPE administrator, Shoals Surgical Group LLC.
InSiteExC supports industry network standards while maintaining a high level of security and HIPAA-compliant processes for digital service transmissions. In general, no special configurations are necessary to accommodate InSiteExC and the system does not compromise existing firewalls.
For more information: www.gehealthcare.com